As I travel a lot I also stay in many hotels. And with that comes checking-in/out at hotels. At the most hotels there is no problem with this at all. Especially at the simple (cheaper) hotels. At checking-in you just pay and get your room key. That is it. But at the "better" hotels it sometimes becomes a long story. Something I am not waiting for to happen after traveling the all day.
But when you check-in
- at a 300+ room hotel at the counter for Club-members it would be nice if there were actually people working at that counter
- it would be nice if checking-in would not take 20 min (checking everything like your are a potential criminal)
- Yes I know official the check-in time is 14:00 .... but are all rooms full so I cannot check-in at 11:00?
- In some simple hotels (where there is really nothing to steal from the room) they still want 1.000 Thai baht (in cash) as deposit for the room-key. To me it looks more that the front-staff hopes you will forget the deposit when you check-out (and many people do forget it).
- When you arrive at better hotels it would be nice if the bell-boy would help you with your luggage.
- After check-in at the front-desk it would be nice if someone would bring you to your room (human-resource is cheap in Asia).
- And I really dislike to get the "B" rooms ... top-floor (too hot), next to the elevator (to noisy), the room not used for 3 months (smelly).
- It would be nice if it does not take 20 min to find-out that you did not use the mini-bar (actually why is there still a mini-bar?)
- And that staff that checks the room also really checks everything ... like the safe (I did once forget my passport in the safe and nobody did notice, also I once found a locked safe in my room)
- And at the better hotels it would be nice if the bell-boy would bring your luggage to the car